Last Updated: October 13, 2026
Thank you for shopping with The Glow Botanicals. We take great care in preparing and packaging our botanical skincare products and want you to be satisfied with your purchase.
Returns & Exchanges
Due to the personal nature of skincare products and for hygiene and product safety reasons, all sales are final, and we do not accept returns or exchanges for change of mind, personal preference, or products that have been opened or used.
We encourage you to review product descriptions, ingredients, and other details carefully before completing your purchase.
This policy does not affect your rights regarding damaged, defective, or incorrect products under applicable law.
Damaged, Defective, or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us at hello@theglowbotanicals.com within 7 days of delivery.
To help us review your request, please provide:
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Your order number
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A brief description of the issue
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Clear photographs of the affected product and packaging, when possible
We will review the information provided and work with you to determine an appropriate resolution, which may include a replacement or refund.
Please retain the affected product and its packaging until we have reviewed your request.
The 7-day reporting period helps us address shipping-related concerns promptly and does not limit any rights available under applicable law.
Refunds
If a refund is approved, it will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.
Original shipping charges are generally nonrefundable for discretionary refunds, except where required by applicable law or where we determine otherwise based on the circumstances.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at hello@theglowbotanicals.com.
We will make reasonable efforts to accommodate cancellation requests before an order has been processed or shipped.
Once an order has shipped, cancellation may no longer be possible.
Lost or Missing Packages
If your package is delayed, missing, or marked as delivered but cannot be located, please contact us with your order number and tracking information.
We will assist you in reviewing the shipment status and, when appropriate, contacting the shipping carrier to investigate the issue.
Refunds or replacements will be determined based on the circumstances and applicable consumer protection laws.
For additional information, please refer to our Shipping Policy.
Questions or Assistance
If you have questions about our Return & Refund Policy or need assistance with an order, please contact us at hello@theglowbotanicals.com.
We appreciate your understanding and support of The Glow Botanicals.